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Job Description
- Req#: 696eb1903caf
Employer Industry: Interior Décor Technology
Why consider this job opportunity:
- Opportunity to work for one of the fastest-growing tech companies in the interior décor industry
- Chance to be part of a small team that is growing into a global tech company
- Competitive pay and benefits package
- Collaborative work environment where ideas are challenged and the best ideas win
- Opportunity to work with Fortune 500 companies and local retailers
- Remote work flexibility
What to Expect (Job Responsibilities):
- Manage the customer lifecycle for assigned customers
- Track key metrics such as Customer Health, Retention, and Expansion
- Build trust and become a trusted partner to customers, understanding their needs and helping them achieve their goals
- Share learnings and insights with the wider Customer Success team
- Serve as a key liaison between customers and internal teams such as product, sales, and leadership
- Maintain accurate records in Customer Success software
- Engage with customers to assess priorities, promote the Roomvo Platform, and address any issues or requests
What is Required (Qualifications):
- 1-2 years of experience in a Customer Success or Account Management role
- Experience managing a book of business
- Ability to quickly understand and prioritize complex processes and tasks
- Comfortable engaging with C-suite executives
- Strong proficiency in using spreadsheets, Google Docs, and Salesforce
- Excellent written and verbal communication skills
- Experience in SaaS is a plus
- Fluency in a second language is a bonus
How to Stand Out (Preferred Qualifications):
- Experience in the interior décor industry or related field
#InteriorDecorTechnology #CustomerSuccess #TechCompany #RemoteWork #CareerOpportunity
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