Employer Industry: Fintech Software Development

Why consider this job opportunity:
- Salary up to $60K+ annually based on experience
- Potential for bonus and performance-based compensation
- Competitive health benefits and paid time off (PTO)
- Work-from-home flexibility
- Opportunity to assist and engage with traders, enhancing their trading performance
- Join a small, innovative team focused on solving complex problems in creative ways

What to Expect (Job Responsibilities):
- Field customer chats, phone calls, and emails to assist users with the software
- Help customers troubleshoot technical software issues and address non-technical inquiries such as billing and refunds
- Provide guidance on how to effectively use the software to meet customer needs
- Treat every customer with care and a commitment to ensuring their satisfaction
- Maintain a friendly and professional demeanor while engaging with users

What is Required (Qualifications):
- Friendly, outgoing, and upbeat personality
- Understanding and working knowledge of trading or technical analysis
- Strong verbal and written communication skills
- Basic understanding of high-level concepts of financial trading
- Strong computer skills and ability to work independently

How to Stand Out (Preferred Qualifications):
- Active day trading or swing trading experience
- Background in technical analysis
- Familiarity with technical indicators
- Passion for trading financial markets
- Understanding of specific technical analysis strategies such as Fibonacci, candlestick patterns, and trendlines

#Fintech #CustomerSuccess #Trading #RemoteWork #CareerOpportunity

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