Industry: Office Supplies Retail Company

### Why consider this job opportunity:

- Competitive compensation range of $47,500-$72,000/yr based on experience
- Lucrative opportunities for career growth within and beyond sales
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

### What to Expect (Job Responsibilities):

- Resolve customer inquiries related to service/non-selling issues to ensure successful resolution and good customer experience enabling AM/AE to spend more time on selling
- On-board customers in partnership with AM to ensure a smooth onboarding process for our commercial contract accounts and new program implementations
- Determine root cause of issues including, but not limited to, delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries
- Assist in facilitating installations, relevant communications with updates to customer and account manager/executive
- Record and report on issues resolved—responsible for tracking all activity handled in Salesforce for each account and submitting reports to their manager
- Educate end users to leverage self-service options and/or customer service when feasible
- Implement or facilitate improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services, and products

### What is Required (Qualifications):

- Ability to interface at customer’s Manager, Director, or VP levels Strong business acumen
- Ability to manage a demanding and unpredictable workload with efficiency and poise to resolve issues, attempt to remedy uncontrollable issues and run a full circle solution for internal and external customers
- Strong knowledge of Business Essentials including facility and breakroom, technology products, business furniture, print and promotional products
- Ability to function independently with minimal daily supervision
- High School Diploma or GED
- 2+ years of business experience
- 6+ months experience using Microsoft Office

### How to Stand Out (Preferred Qualifications):

- Bachelor’s degree

### #Retail #Sales #CustomerService #CareerGrowth #OfficeSupplies

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