Spotify
Customer Success Engineer II - Backstage
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Job Description
- Req#: 53d5ddb9-ceb6-44fc-bd59-52442df7e4cb
Employer Industry: Technology Services
Why consider this job opportunity:
- Salary up to $179,374 plus equity
- Comprehensive benefits package including health insurance and 401(k) retirement plan
- Six months of paid parental leave
- 23 paid days off and 13 paid flexible holidays
- Opportunity to work in a dynamic, startup-like environment with a focus on developer productivity
- Flexibility to work from home with occasional in-person meetings
What to Expect (Job Responsibilities):
- Build and maintain strong relationships with customers in the mid-market segment
- Capture customer objectives and measure success using data-driven feedback loops
- Onboard new customers through the implementation process for a smooth transition
- Identify and address friction points in the onboarding and adoption experience
- Collaborate with internal teams to represent the voice of the customer and ensure satisfaction
What is Required (Qualifications):
- Strong understanding of developer collaboration within an enterprise environment
- Extensive experience in modern web development and infrastructure
- Proficiency in React, TypeScript, GraphQL, and Node
- Strong analytical and problem-solving skills
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical users
How to Stand Out (Preferred Qualifications):
- Experience in tech consulting or customer management
- Familiarity with contributing to backstage.io
#TechnologyServices #CustomerSuccess #DeveloperExperience #RemoteWork #CareerGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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