Color
Customer Success Manager
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Job Description
- Req#: 6d3960e8-9adc-4cc1-99ad-7c443185c9b1
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Competitive salary up to $125,000 per year
- Comprehensive medical, dental, vision, life, and disability benefits
- 401k match and monthly stipends for phone and wifi
- Generous vacation policy, paid holidays, and company-wide recharge days
- Equal paid parental leave for birthing and non-birthing parents
- Opportunity to make a meaningful impact on cancer care and patient outcomes
What to Expect (Job Responsibilities):
- Lead and manage a portfolio of employee and union clients, ensuring successful onboarding and engagement with Color’s cancer program
- Develop customized service and strategy plans to meet client goals and expectations
- Build and maintain strong relationships with key stakeholders at client organizations
- Monitor client engagement and performance metrics to ensure desired program outcomes
- Act as a client advocate, addressing concerns and coordinating solutions with internal teams
What is Required (Qualifications):
- Minimum 3 years of experience as a client success/customer success manager, preferably in a benefits tech company
- Proven success in a high-growth or startup environment, with experience in managing multiple clients
- Experience serving mid-market clients, including HR/Total Rewards leaders and benefits consultants
- Strong organizational skills with the ability to manage competing priorities effectively
- Excellent communication, negotiation, and analytical skills
How to Stand Out (Preferred Qualifications):
- Experience identifying growth opportunities and securing upsells within a client portfolio
- Demonstrated ability to present information to various levels of internal and external audiences
- Proven ability to drive proactive, strategic approaches and programs
#HealthcareTechnology #ClientSuccess #CancerCare #CareerOpportunity #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Color is a population health technology company which provides genetic tests and analysis directly to patients as well as through employers.
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