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Customer Success Manager- North America
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Job Description
- Req#: mgtNcScSk12X
Employer Industry: Cloud-Based SaaS Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Fully remote position offering flexibility in work location
- Collaborative and dynamic work environment characterized by rapid growth
- Chance to make a meaningful impact on customer satisfaction and business outcomes
- Engaging role that allows for direct customer interaction and relationship building
What to Expect (Job Responsibilities):
- Conduct Customer Business Reviews with high/medium tier accounts to translate customer data into actionable business outcomes
- Collaborate with Account Management to facilitate Account Governance Meetings, discussing product roadmaps and performance KPIs
- Identify opportunities for additional suite modules or services and support the Account Management team in conversions
- Develop self-service resources such as FAQs, tutorials, and webinars for customer support
- Monitor at-risk customers and collaborate across departments to implement retention strategies
What is Required (Qualifications):
- Minimum of 5 years of experience in a customer-facing role, such as Customer Success, account management, or consulting
- Strong knowledge of accounts payable processes and familiarity with the purchase-to-pay area
- Excellent analytical and problem-solving skills, with a proactive, data-driven approach
- Strong communication skills to effectively understand and address customer needs
- Experience using tools such as Salesforce, JIRA, Freshdesk, PowerBI, and Microsoft Office
How to Stand Out (Preferred Qualifications):
- Proven commercial skills demonstrated through sales results or successful commercial decisions
- A passion for understanding and improving business processes
- Experience working with accounts payable processes or P2P software solutions
#CloudSolutions #CustomerSuccess #RemoteWork #CareerGrowth #SaaS
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