Broadridge
Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
This job is now closed
Job Description
- Req#: JR1054051
Employer Industry: Business Services
Why Consider this Job Opportunity:
- Competitive salary up to $100,000 USD annually
- Bonus eligibility
- Remote work opportunity with limited travel
- Opportunity for career growth and advancement
- Collaborative work environment
- Comprehensive benefit offerings
What to Expect (Job Responsibilities):
- Shape and deliver the overall vision and strategic plan for the Customer Success organization
- Drive customer outcomes, adoption, and satisfaction
- Gather feedback from customers for continuous improvement
- Maintain industry expertise and monitor competitive landscape
- Manage and nurture executive relationships with customers
- Define and optimize customer lifecycle and engagement approaches
- Coach and mentor team members to ensure high performance
- Drive operational practices to track team and individual performance
- Address escalated customer issues with speed and urgency
- Provide project management and technical support
What is Required (Qualifications):
- Minimum of 5 years management experience in a digital marketing, CRM, financial technology, SaaS, or enterprise software company
- Minimum of 5 years experience leading customer success managers, account management, or sales teams
- Proven experience in leading teams and leveraging customer success best practices
- Strong analytical, problem-solving, and presentation skills
- Strong operational skills and outstanding communication abilities
- Experience working with senior executives
How to Stand Out (Preferred Qualifications):
- Professional services experience
- Experience working with distributed teams across cultures and geographies
#BusinessServices #CustomerSuccess #RemoteWork #CareerGrowth #CompetitiveSalary
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