Thomson Reuters
Customer Success Operations Analyst
This job is now closed
Job Description
- Req#: JREQ190488
Employer Industry: Legal and Professional Services
Why consider this job opportunity:
- Salary up to $133,900
- Opportunity for career advancement and growth within the organization
- Hybrid work model offering flexibility (2-3 days in the office)
- Comprehensive benefits package including flexible vacation and two mental health days
- Supportive workplace culture focused on inclusion and belonging
- Chance to make a real-world impact by helping clients pursue justice and transparency
What to Expect (Job Responsibilities):
- Support the Customer Success function by providing accurate and timely data related to product usage and customer commercial data
- Produce and analyze reports on usage data, Gainsight activity, playbook effectiveness, and customer renewals
- Identify customer pain points and develop playbooks to improve customer satisfaction and net recurring revenue
- Collaborate with cross-functional teams to create compelling campaigns based on data insights
- Resolve queries from Customer Success Managers regarding account assignments and renewal targets
What is Required (Qualifications):
- Minimum of 3-6+ years of experience in Sales Operations, Customer Success, or Customer Service/Support functions
- Strong understanding of Customer Journey and Customer Success/Renewal processes
- Ability to analyze and interpret data from various systems (TMS, Salesforce, Gainsight, SAP)
- Proven ability to set priorities and meet deadlines
- Proficiency in CRM tools (Salesforce, Gainsight) and MS Office 365, especially Excel
How to Stand Out (Preferred Qualifications):
- Experience with data engineering tools such as Alteryx
- Strong presentation and project management skills
- Excellent stakeholder management abilities
- Collaborative and solution-oriented problem solver
- Good verbal and written communication skills
#LegalServices #CustomerSuccess #DataAnalysis #CareerGrowth #HybridWorkModel
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Thomson Reuters Corporation (/ˈrɔɪtərz/) is a Canadian multinational media conglomerate.
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