Employer Industry: Legal Technology Solutions

Why consider this job opportunity:
- Salary up to $133,900
- Opportunity for career advancement and growth within the organization
- Hybrid work model offering flexibility with 2-3 days a week in the office
- Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
- Supportive workplace policies designed to promote work-life balance
- Chance to make a real-world impact by helping customers pursue justice and transparency

What to Expect (Job Responsibilities):
- Support the Customer Success function by providing accurate and timely data related to product usage and customer needs
- Produce various reports including usage data, activity reporting, and customer renewal tracking
- Identify customer pain points and develop playbooks to enhance customer satisfaction
- Collaborate with cross-functional teams to create effective campaigns and monitor their success
- Assist Customer Success Managers with queries related to account assignments and targets

What is Required (Qualifications):
- Minimum of 3-6+ years of experience in Sales Operations, Customer Success, or Customer Service/Support functions
- Strong understanding of the Customer Journey and Customer Success/Renewal processes
- Proficiency in CRM tools (Salesforce, Gainsight) and MS Office 365, particularly Excel
- Ability to analyze data from multiple systems (TMS, Salesforce, Gainsight, SAP)
- Strong communication skills, both written and verbal

How to Stand Out (Preferred Qualifications):
- Experience with data engineering tools such as Alteryx
- Good presentation and project management skills
- Proven stakeholder management abilities
- Collaborative and solution-oriented mindset
- Curiosity and initiative to learn more about customer needs

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