• Job Description

  Req#: R0095756

  Location:

  Bland, Virginia, United States of America

  Job ID:

  R0095756

  Date Posted:

  2025-06-03

  Company Name:

  HITACHI ENERGY USA INC

  Profession (Job Category):

  Communications & Corporate Affairs

  Job Schedule:

  Full time

  Remote:

  No

  Job Description:

  Are you passionate about delivering exceptional customer experiences? Join Hitachi Energy as a Customer Success Rep in Bland, VA where you'll play a pivotal role in managing post-order processes for our diverse client base, including Utilities, Original Equipment Manufacturers, and Commercial & Industrial sectors. You'll lead efforts from order acceptance through shipment, warranty, and after-market services, ensuring smooth and efficient operations. This is your chance to be the voice of the customer, driving satisfaction and contributing to our world-class customer experience.

  How You'll Make an Impact

  • Process new orders and drive the "clean order" initiative.

  • Collaborate with engineering to meet customer expectations with quality and timely drawing packages.

  • Manage change orders and foster positive relationships with Operations, Quality, Supply Chain, Engineering, and Production Planning.

  • Support revenue maximization by reducing units on shipping hold and managing customer orders.

  • Handle return authorizations, customer concessions, milestone billing, and overdue invoices.

  • Implement lean manufacturing methodologies for continuous improvement.

  • Communicate shipping schedules and resolve potential delays.

  • Participate in daily meetings and escalate issues for resolution.

  Your Background

  • Bachelor's degree in Engineering or Business, or equivalent work experience.

  • Work authorization to permit employment with Hitachi Energy in the USA without future sponsorship.

  • Onsite presence required in Bland, VA.

  • Experience with Microsoft Office and SAP is beneficial.

  • Knowledge of general accounting principles.

  • Strong organizational skills and basic understanding of project management.

  • Aptitude for technical specifications and problem-solving skills.

  More About Us

  • At Hitachi Energy, we offer a dynamic work environment with opportunities for growth and development.

  • Join a team that values innovation, collaboration, and excellence in customer service.

  Ready to make a difference? Apply now and become a key player in our Customer Success team

  Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

  Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

  This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

• About the company

  H-E Parts International offers solutions in support of surface mining equipment fleets, crushing and materials processing and mobile construction equipment fleets.

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