• Job Description

  Req#: 22900

  Moultrie Mobile is seeking an energetic, goal-oriented Customer Success Representative with a passion for delivering customer support to our diverse community of avid subscribers.

  As a Customer Success Rep, you will provide exceptional, proactive support through a primarily remote work environment. You will communicate with customers via phone. We are looking for someone with exceptional attention to detail, problem-solving, and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team.

  We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic startup environment!

  This is a Seasonal position available through December 31, 2024, with the opportunity to work primarily remotely.

  JOB RESPONSIBILITIES

  • Serve as the main point of contact for Moultrie Mobile customers via phone calls
  • Quickly become an expert in the Moultrie Mobile product suite
  • Resolve customer inquiries
  • Maintain a quality rating by following procedure and acting in the customers’ best interest
  • Record all interactions with customers in the provided CRM system
  • Meet evolving department goals and metrics

  JOB REQUIREMENTS

  • High school diploma
  • A minimum of 1 year experience providing support in a customer service environment, preferably in a call center

  • Willingness to work a flexible schedule, including some evenings and weekends
  • Ability to work in a remote setting with a reliable internet connection
  • Great communication skills
  • Strong time-management skills
  • Goal-oriented mindset

  Under direct supervision, interacts with customers by telephone or in person in order to provide information about products and services, take orders or cancel accounts or obtain details of complaints. Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken. Resolves customer service complaints. Years of Experience: 0-1 year

• About the company

  EBSCO began in 1944 with a magazine subscription service. Today, you can find us in a wide range of industries. Visit to learn more.

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