Employer Industry: Nonprofit Organization focused on Political Information and Voter Engagement

Why consider this job opportunity:
- Salary range of $44,000 - $49,000, commensurate with experience
- Performance bonuses and an $8,000 annual benefits stipend for health, vision, and dental insurance
- Unlimited vacation and flexible scheduling within a remote work environment
- Opportunity to contribute to a mission-driven organization dedicated to improving voter engagement
- Collaborative and supportive team culture that values innovation and continuous improvement

What to Expect (Job Responsibilities):
- Manage customer email inquiries using helpdesk software, ensuring timely responses
- Collaborate with various teams to resolve reader and candidate issues effectively
- Conduct and analyze regular reader surveys to assess customer satisfaction
- Support candidates with their Candidate Connection surveys and provide detailed reports on metrics
- Assist in departmental projects, including copy editing and weekend/election monitoring

What is Required (Qualifications):
- Demonstrated passion for the employer's mission
- Previous experience in customer service, preferably in a remote setting
- Excellent written communication skills with attention to detail
- Strong research and analytical skills to address customer inquiries
- Ability to work independently and manage time effectively

How to Stand Out (Preferred Qualifications):
- Familiarity with email-based customer service platforms, such as HappyFox
- Experience using Google Suite, Slack, and Asana
- A proactive approach to problem-solving and process improvement
- Strong interpersonal skills and a collaborative mindset
- Willingness to learn and adapt in a dynamic work environment

#Nonprofit #CustomerService #RemoteWork #PoliticalEngagement #CareerOpportunity

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