• Job Description

  Req#: 3635910

  With over 50 years of experience and more than one million students, BARBRI is the #1 provider of bar review courses and student support. Using comprehensive content, cutting edge technology and personalized service, BARBRI generates superior pass results and loyal customers.

  BARBRI is hiring a high performing and driven person to join our Customer Success team, which is responsible for delivering and responding to all direct customer service inquiries and requests. You will also be asked to process orders, modifications, and escalate complaints across several channels. If you’re a high energy team-oriented individual with a passion for service and a desire to learn and grow within a rapidly expanding industry (eLearning); then BARBRI has an opportunity for you!

  
  JOB RESPONSIBLITIES:

  • Maintain a positive, empathetic, and professional attitude towards customers at all times
  • Communicate with customers/students via the mode of communication selected: email, online chat, social media, SMS, or phone
  • Ensure customer satisfaction and provide professional customer support
  • Provide customer service through various channels; phone, email, chat, and SMS
  • Respond promptly to customer inquiries
  • Provide entry level technical support (cache clearing)
  • Enrollment processing; data entry
  • Providing feedback on the efficiency of the customer service process
  • Communicating and coordinating with colleagues as necessary
  • Contributes to team effort(s) by accomplishing related results as needed
  • Other projects as assigned
  • Working Hours are 10:30AM-7:00PM CT

  
  Qualifications:

  • Proven professional maturity, with the ability to handle confidential information.
  • Comfort and experience using computers.
  • Experience working with Customer Support
  • Ability to maintain a state of calm when customers are stressed or upset
  • Ability to problem solve
  • Attention to detail
  • Minimum of 1-3 years of experience in office setting and/or Customer Service.

  
  Benefits:

  We value our employees’ time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, medical, dental and vision benefits and future growth. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

  Barbri is committed to equal opportunity for all employees and applicants. As an Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic.

• About the company

  Barbri is a company headquartered in Dallas, Texas whose primary product offering is a bar review course.

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