• Job Description

  Req#: 134851

  End Date

  Thursday 12 June 2025

  Salary Range

  £26,344 - £27,730

  We support flexible working – click here for more information on flexible working options

  Flexible Working Options

  Hybrid Working

  Job Description Summary

  Join our fantastic Customer Service team…

  Job Description

  Customer Support Advisor

  Location: Chester

  Salary: £26,344

  Hours: Full Time (35 hours)

  Morning pattern:

  • Start times between 9am and 11am and end times between 5pm and 7pm
  • Maximum of 5 out of 7 days (based on a Monday-Sunday week)
  • Maximum of 37.5% weekend days over a 4 week period

  Do your best work. Live your best life – and help others do the same.

  Life moves fast, and our customer support roles do too. That’s why we offer flexible working patterns crafted to help you balance your career with what matters most.

  As a Customer Support Advisor, you’ll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you’ll make banking easier. Support from a great team and access to the tools and training required for success are available.

  What we need from you

  • A passion for helping people – You’ll listen, understand, and find solutions.
  • A strong emphasis on great service – You'll always strive to provide outstanding support to customers.
  • A willingness to learn – No banking experience? No problem as full training will be provided over a six-week period.

  We’ll set you up for success.

  From day one, you’ll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

  We put you first, so you can put our customers first.

  Join us, and you’ll have access to benefits that support your wellbeing, finances, and future:

  • Hybrid role with homeworking from completion of training and vital checks
  • A generous pension contribution of up to 15%
  • Annual performance-related bonus
  • Share schemes including free shares
  • Discounted shopping and lifestyle benefits
  • 22 days' holiday plus bank holidays
  • Wellbeing initiatives and generous parental leave policies

  And from 1st April, your salary package will increase as part of our annual pay review.

  About our Cawley House site...

  With a track record of developing, supporting and progressing colleagues in their careers, our sites enjoy the following facilities:

  • Free on-site car parking and electric charging points
  • An extensive canteen with a Costa™ coffee area
  • A range of vending machines and free hot and cold drinks
  • Rest areas with TVs etc.
  • Prayer & Quiet reflection rooms
  • A kitchenette on each floor equipped fridges & microwaves
  • On site shower & changing facilities
  • On site Gym that you can become a member of (and football pitches to hire)
  • Access to green spaces to get those steps in

  Be part of something bigger.

  At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

  We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

  We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.

  And it's why we especially welcome applications from under-represented groups.

  We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.

  Ready to make a difference? Apply now.

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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