• Job Description

  Req#: 134876

  End Date

  Thursday 19 June 2025

  Salary Range

  £26,344 - £27,730

  We support flexible working – click here for more information on flexible working options

  Flexible Working Options

  Hybrid Working

  Job Description Summary

  Join our fantastic Customer Service team…

  Job Description

  Customer Support Advisor

  Location: Pendeford

  Salary: £26,344

  Hours: Full Time (35 hours)

  4-Day Week (Days) pattern:

  • Start times between 8am and 10am and end times between 5.45pm and 7.45pm
  • Maximum of 4 out of 7 days (based on a Monday-Sunday week)
  • Maximum of 50% weekend days over a 4 week period

  Do your best work. Live your best life – and help others do the same.

  Life moves fast, and our customer support roles do too. That’s why we offer flexible working patterns crafted to help you balance your career with what matters most.

  As a Customer Support Advisor, you’ll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you’ll make banking easier. Support from a great team and access to the tools and training required for success are available.

  What we need from you

  • A passion for helping people – You’ll listen, understand, and find solutions.
  • A strong emphasis on great service – You'll always strive to provide outstanding support to customers.
  • A willingness to learn – No banking experience? No problem as full training will be provided over a six-week period.

  We’ll set you up for success.

  From day one, you’ll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

  We put you first, so you can put our customers first.

  Join us, and you’ll have access to benefits that support your wellbeing, finances, and future:

  • Hybrid role with homeworking from completion of training and vital checks
  • A generous pension contribution of up to 15%
  • Annual performance-related bonus
  • Share schemes including free shares
  • Discounted shopping and lifestyle benefits
  • 22 days' holiday plus bank holidays
  • Wellbeing initiatives and generous parental leave policies

  And from 1st April, your salary package will increase as part of our annual pay review.

  About our Pendeford site...

  With a lively workplace that enjoys a community from all parts of society this site enjoys the following facilities:

  • ee on-site car parking with electric charging points
  • An extensive seating area for lunch breaks and a coffee area selling food items/snacks and drinks
  • Vending machines
  • Free hot and cold drinks
  • Rest areas / Pool Table
  • Prayer & Quiet reflection rooms
  • Kitchenette areas on each floor equipped with fridges & microwaves, Hot/Cold Taps
  • On site shower & changing facilities
  • Good travel networks
  • Access to green spaces

  Coming later in 2025 our new Birmingham site will be in Colmore Row..............

  You can expect to see;

  Wellness facilities, Fitness space and changing rooms, Working Cafe, Contemplation rooms & Wudu facilities. Events space, Returning parents room

  And much much more…..

  Be part of something bigger.

  At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

  We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

  We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.

  And it's why we especially welcome applications from under-represented groups.

  We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.

  Ready to make a difference? Apply now.

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

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