pirate.com
Customer Support Agent- LA based
7 days agoWhat's your preference?
Job Description
- Req#: 6EE354F6CB
Employer Industry: Music and Entertainment Services
Why consider this job opportunity:
- Hourly rate of $17.81
- Free studio hours for personal use
- 33 days of annual leave, increasing to 36 days with length of service
- 2 Duvet days for mental health breaks, no questions asked
- 4 weeks of fully paid sick leave
- Generous parental policies
What to Expect (Job Responsibilities):
- Deliver fast, accurate support via chat, email, and phone
- Resolve live session issues, equipment concerns, and user errors
- Handle GDPR deletion requests and review responses during downtime
- Act as the after-hours operations lead, monitoring safety and escalating emergencies
- Support internal teams and flag studio or system issues as they arise
What is Required (Qualifications):
- Experience in high-volume customer support
- Confidence using music studio gear, including DJ decks and production setups
- Ability to work independently and make decisions under pressure
- Strong communication skills with a calm, clear, and empathetic demeanor
- Proficiency with tools like Zendesk, Intercom/Freshchat, and Slack
How to Stand Out (Preferred Qualifications):
- Fast typist with excellent problem-solving skills
- Emotional intelligence and reliability
- A mission-driven approach to customer support
#MusicSupport #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Musicians, podcasters, dancers — this is your space to create. 24/7 self-service studios for professional and casual use available to book online now.
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