Dexterity
Customer Support Agent
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Job Description
- Req#: 1d6fcd18-0dfc-43b9-a129-4563be2dc614
Employer Industry: Robotics and Automation
Why consider this job opportunity:
- Salary up to $70,000 annually
- Opportunity for equity awards as part of the overall compensation package
- Comprehensive benefits and wellness resources available
- Work within a diverse and multidisciplinary team culture
- Chance to contribute to innovative robotics technology and customer satisfaction
- Regular collaboration with cross-functional teams to enhance support processes
What to Expect (Job Responsibilities):
- Deliver exceptional customer service by responding to support requests via phone, text, and chat in a timely and professional manner
- Escalate unresolved issues to the appropriate internal teams while ensuring follow-through and customer satisfaction
- Collaborate across business functions (engineering, product, field teams) to resolve complex technical queries
- Assist in reporting and analyzing support statistics to identify trends, gaps, and areas for improvement
- Create and maintain accurate, user-friendly product documentation for the employer's Online Community
What is Required (Qualifications):
- 1–2 years of experience in customer support, ideally within industrial automation, robotics, or technology sectors
- Exposure to Linux environments (basic troubleshooting, navigation, and log analysis preferred)
- Excellent verbal and written communication skills in English
- Strong analytical and problem-solving abilities with an aptitude for understanding technical products
- AAS in an engineering discipline related to robotics (CS, EE, ME, etc.) or relevant work experience
How to Stand Out (Preferred Qualifications):
- Prior experience supporting robotics, automation, or IoT platforms
- Familiarity with support ticketing systems (e.g., Zendesk, Freshdesk, Jira)
- Experience in writing or editing technical documentation or SOPs
#Robotics #CustomerSupport #Automation #TechnologyCareers #DiversityInTech
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Robots with human-like dexterity in warehouses
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