California Jobs
Customer Support Agent - Work From Home
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Job Description
- Req#: 32626318438
Employer Industry: Telehealth Services
Why consider this job opportunity:
- Competitive salary with flexible hours
- Fully remote position allows for work from anywhere in the U.S.
- Opportunity to collaborate with cross-functional teams and contribute to process improvements
- Chance to provide meaningful support to therapists and enhance patient care
- Engaging work environment focused on continuous feedback and improvement
What to Expect (Job Responsibilities):
- Manage day-to-day therapist questions and requests through a shared mailbox and various support channels (SMS, phone, emails)
- Provide support to therapists to ensure their success along the treatment journey
- Gather feedback and share insights with the team on common themes expressed by therapists
- Collaborate with cross-functional teams to drive continuous process improvements
- Document knowledge bases and saved responses for improved service delivery
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional communication skills, both written and verbal
- Proven ability to manage multiple inquiries across various channels
- Strong problem-solving skills and ability to provide effective support
- Experience in customer service or a related field
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer support role within the healthcare or telehealth industry
- Familiarity with documentation and knowledge management systems
- Ability to work collaboratively in a remote team environment
- Experience in process improvement initiatives
#Telehealth #CustomerSupport #RemoteWork #HealthcareServices #CareerOpportunity
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