California Jobs
Customer Support Agent - Work From Home
This job is now closed
Job Description
- Req#: 32626321737
Employer Industry: Telehealth Services
Why consider this job opportunity:
- Competitive salary with flexible hours
- Fully remote position allowing work from anywhere within the U.S.
- Opportunity to collaborate with cross-functional teams and drive continuous improvement
- Chance to make a positive impact on therapists' success and patient care
- Supportive work environment that values feedback and insights
What to Expect (Job Responsibilities):
- Manage daily inquiries from therapists through various channels including SMS, phone, and email
- Provide essential support to therapists to ensure their success throughout the treatment journey
- Gather feedback and share insights regarding common themes expressed by therapists
- Collaborate with different teams to enhance processes and improve service delivery
- Document knowledge bases and create saved responses for better patient support
What is Required (Qualifications):
- Proven experience in customer support or a related field
- Strong communication skills, both verbal and written
- Ability to work independently in a remote setting
- Proficiency in using digital communication tools and platforms
- Strong organizational skills and attention to detail
How to Stand Out (Preferred Qualifications):
- Experience in the healthcare or telehealth industry
- Familiarity with customer support software and ticketing systems
- Previous experience collaborating with cross-functional teams
#Telehealth #CustomerSupport #RemoteWork #HealthcareServices #CareerOpportunity
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