• Job Description

  Req#: 1431
  Position Overview:
  As a Customer Support Associate, you will be responsible for ensuring exceptional service to our retailers and internal teams by addressing concerns efficiently, with timely follow-up and detailed documentation to ensure appropriate problem resolution.
  
  Responsibilities:
  • Serving as the first point of contact for our retail partners, handling inquiries via phone, email, and online portals
  • Handling all calls in a professional, friendly, and helpful manner
  • Issue credits/debits/return authorizations based on pre-established company policies
  • Negotiate costs with customers to keep products received in error or of poor quality based on guidelines set by the department to maximize Bozzuto’s profit and customer satisfaction
  • Assist customers with transportation inquiries to ensure timely and accurate deliveries
  • Respond to all transportation logs in a timely and accurate fashion
  • Responsible for timely follow-up and documentation to ensure appropriate issue resolution
  • Responsible for entering merchandising, procurement, and category management orders and all other data accurately and with attention to detail
  • Escalating unresolved issues to leadership
  • Perform other duties as assigned by leadership
  • Maintain confidentiality in all aspects of customer and staff information
  
  Environment:
  • Warehouse Office – 65*F – 75*F
  
  Schedule:
  • Sunday, Monday, Tuesday, Thursday, and Friday
  • 6:30 am – 3:00 pm
  
  Experience:
  • Preferred: Experience in retail, wholesale, hospitality, or call center
  • Preferred: Knowledge of technological systems, such as but not limited to: Microsoft Office, office equipment, call center
  • Preferred: Basic math skills – ability to calculate figures and apply necessary problem-solving skills
  Preferred: Proficiency in English (written and verbal) to effectively communicate with associates and leadership
  Skills:
  
  • Physical abilities: Ability to stand, walk, and sit throughout your day; Walking on a variety of flooring such as carpet, concrete, til,e etc;
  • Strong communication Skills: Ability to communicate clearly and effectively with customers, peers, and leaders
  • Organizational Skills: Ability to prioritize and meet deadlines
  • Working in a team-based environment: Working independently and as a team player to ensure our customers are receiving the highest quality service
  • Quality: Maintain integrity and high standards from all perspectives
  • Safety Culture: Maintain and drive safety policies to all associates; driving for accountability of safe practices throughout the shift

• About the company

  Bozzuto's Inc. is a leading total service wholesale distributor of food and household products to retailers in New England, New York, New Jersey and Pennsylvania.

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