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Job Description
- Req#: 207
Employer Industry: Customer Support Services
Why consider this job opportunity:
- Competitive salary with potential for bonuses
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
What to Expect (Job Responsibilities):
- Provide exceptional technical product support to customers through phone, email, and chat
- Serve as the first point of contact for customer inquiries and issues
- Troubleshoot and resolve product-related problems effectively
- Document customer interactions and maintain accurate records
- Collaborate with team members to improve support processes and customer experience
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Strong problem-solving skills and technical aptitude
- Exceptional verbal and written communication skills
- Ability to work well in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer support or technical support role
- Familiarity with customer relationship management (CRM) software
- Knowledge of product support best practices
- Strong interpersonal skills and a customer-centric mindset
#CustomerSupport #TechnicalSupport #RemoteWork #CareerGrowth #CustomerSatisfaction
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Northwoods' innovative, high-tech software solutions help state and county human services agencies do more with less and get the results they need.
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