Key Responsibilities:

• Responsible for the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations, Quality and Finance colleagues to support customer needs and AMETEK business objectives.
• Responsible for purchase order review, order entry and maintenance, customer website maintenance, and resolution of customer issues.
• Communicates with Sales and Operations personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Understanding of repair operations and associated workflow preferred.
• Review customer contracts, specifications, purchase orders, shipping instructions, and other customer requirements and support documentation.
• Maintain files for quotes, orders, contracts, and related customer documents.
• Interact individually with the sales team to identify and clarify information and research needs.
• Customer interfacing – specifically as back-up with internal requests if Sales team is on the road.

Education:

• High school diploma required
• College coursework in a related discipline preferred

Experience:

We need your experience to include:

• 3-5 years as a Customer Service Representative in OEM, MRO / Aftermarket preferred.
• Prior contracts experience is preferred

Qualifications:

You should also know how to:

• Communicate through excellent presentation, and interpersonal skills, well-developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization
• Attention to detail, accuracy is imperative
• Excellent organizational and analytical skills
• Ability to work well under pressure, multitask and meet deadlines
• Computer skills to include Word and Excel. PowerPoint and Hyperion Enterprise are a plus
• Work hours must be flexible, and overtime will be required to meet the demands of the position
• Must have the ability to clearly and concisely communicate in English with customers.