Experian
Customer Support Associate - US Remote
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Job Description
- Req#: REF24692F
Employer Industry: Insurance Services
Why consider this job opportunity:
- 100% remote position available for applicants residing in the United States
- 15 days of vacation accrual annually, five sick days, and two volunteer days
- Comprehensive group health insurance, including wellness plans and pet insurance
- Employee stock purchase program with 401K matching and immediate vesting
- Opportunities to work in a collaborative team environment with a focus on diversity, equity, and inclusion
What to Expect (Job Responsibilities):
- Manage existing customer accounts for personal insurance policies through phone, email, text, and chat
- Explain insurance products to customers using a consultative and empathetic approach
- Assist third parties with policy documentation and changes
- Ensure customer needs are addressed promptly and effectively in the first interaction
- Collaborate with team members to maintain a fun and engaging work environment
What is Required (Qualifications):
- Property & Casualty insurance license and at least 1 year of customer service experience
- Previous call center experience
- Empathetic approach towards customer needs
- Ability to work in a fast-paced environment and adapt to change
- Availability for working hours from 9:30 AM to 6 PM MST
How to Stand Out (Preferred Qualifications):
- Spanish-speaking skills are a plus
#InsuranceServices #CustomerSupport #RemoteWork #CareerOpportunity #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Experian plc is an Anglo-Irish multinational consumer credit reporting company.
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