Employer Industry: Software and Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from a designated location
- Collaborative and supportive work environment
- Ability to make a positive impact on customer satisfaction and loyalty
- Engage with a diverse range of customers and partners

What to Expect (Job Responsibilities):
- Provide proactive and reactive support for customers, partners, and internal teams to resolve issues and address inquiries
- Troubleshoot customer inquiries and issues related to product access, setup, workflows, and billing
- Utilize various support tools and resources to address customer queries effectively
- Identify product improvements and opportunities to enhance the customer experience
- Serve as an advocate for customer needs and feedback within the organization

What is Required (Qualifications):
- Fluent in Portuguese and English
- High School Diploma or equivalent
- Superior oral and written communication skills
- Previous experience in a customer-facing role (e.g., hospitality, customer service)
- Self-motivated, goal-oriented, and possess excellent organizational and time management skills

How to Stand Out (Preferred Qualifications):
- Multi-lingual in additional supported languages (French, Japanese, German, Spanish, or Italian)
- Familiarity or experience with the employer's product range
- Understanding of internet technologies and troubleshooting in a web-based environment
- Experience using case management tools such as Jira and Salesforce
- Bachelor's degree or higher in a relevant field

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