• Job Description

  Req#: 2321421

  Company Overview

  KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

  Group/Division

  SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD®), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania. SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

  Job Description

  Position is based in Villach / Austria or Regensburg / Germany.

  YOUR RESPONSIBILITIES

  Customer Service:

  • Establish strong customer relationship at all levels
  • Manage Field Service operations for our customers in Central Europe.
  • Ensure effective coordination of service operational activities
  • Drive operational activities for meeting customer operational KPI’s
  • Manages all facets of customer retention (CRM) and satisfaction including participating in the resolution of customer concerns and defining and developing a customer contact strategy
  • Be proactive with customer management to identify potential areas of improvement and drive resolution (tool or customer service related)
  • Manage site escalations
  • Hold regular customer meetings (OC, KPI, regular service meeting) including preparation and following up on open tasks

  Business/Finance:

  • Forecast and help manage quarterly and annual business revenues
  • Work closely with customer and promote relevant CIPs and product enhancements to customer
  • Understand all customer related agreements, equipment specifications, and Service Level Agreements
  • Achievement of operational and financial objectives
  • Development and implantation of operational plans for increasing customer satisfaction and increasing service market share
  • Drive corporate image through successful customer service
  • Active support of account teams to achieve regional targets
  • Service Sales

  Administrative / General:

  • Manage team of up to 15 CSE’s as direct reports incl. holding 1:1
  • Analyzes operational processes, escalation procedures, and performs training gap assessments for seeing opportunities for service delivery improvements and value add to the customer / clients
  • Develop a strong knowledge of the equipment base at your customer sites.
  • Ensures adequate records and systems are maintained
  • Track and review equipment, warranty, contract and escalation performance metrics
  • Establish strong working collaborations with Business Units, Product Support, Regional Product Support, and Sales personnel
  • Conduct monthly, quarterly, and annual performance reviews and appraisals.
  • Ensure direct reports have clear goals that support account goals and objectives and document individual development plans

  WHAT YOU WILL BRING:

  • Strong negotiation and leadership skills
  • Excellent verbal and written communication skills in German/English and ability to present technical presentations in front of customer at Sr. Management Level
  • Ability to work in a high-pressure environment on multiple tasks simultaneously
  • Excellent project management, analytic and organizational skills
  • Basic financial/budget and strategic planning skills
  • You have a class B driver's license for Germany/Austria.
  • Ability to travel up to 40%

  
  

  YOUR QUALIFICATIONS:

  • Minimum 3 to 5 years in semiconductor field and/or relevant experience within a Regional Customer Support organization as a manager and experience in a customer facing role for a minimum of 2-3 years
  • Good command of both German and English communication in both writing and speaking.
  • Good execution and coordination skills
  • B.A. of engineering background is a must, M.S. is a plus.
  • Strategic and forward thinker who is proactive, energetic and performance-driven

  WHAT WE OFFER:

  • Dynamic job in the Semiconductor Industry.
  • Great team to work with in Villach.
  • We offer a competitive, family friendly total rewards package.
  • Variable compensation components, e.g. participation in company stock purchase plan.
  • Permanent full-time employment.
  • Company car or car allowance.
  • Extensive initial and guaranteed further training.
  • 30 days of vacation.

  CALL TO ACTION:

  Please click the “Apply” button or for questions beforehand get in touch with our Human Resource Specialist Ms. Susann Salzmann via phone +49 (0) 351 8280252 or e-mail ( susann.salzmann@kla-tencor.com ).

  Minimum Qualifications

  We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

  KLA is proud to be an equal opportunity employer

• About the company

  KLA Corporation is a capital equipment company based in Milpitas, California.

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