• Job Description

  Req#: R325680

  Job Description

  Job Title: Nordic Customer Support Manager

  Location: Nordic Countries

  Reports To: Technology Solutions Business Unit Director

  About the Role

  We are looking for an enthusiastic Nordic Customer Support Manager to lead our customer support teams in the Nordic region. You will ensure our Tier 1 and Tier 2 support efforts are top-notch, contributing to high customer satisfaction and effective sales support.

  The ideal candidate will demonstrate strong leadership behaviors, including ethics, integrity, and a results-driven mindset. You should focus on customer needs and possess the ability to make rapid, disciplined decisions while fostering collaboration and building talent within the team. Essential competencies include business and financial acumen, strategic thinking, effective communication, and problem-solving skills, all of which will support your success in this role.

  Key Responsibilities

  • Oversee and inspire the Nordic support team, focusing on performance management and professional development.

  • Collaborate with business leaders to create strategic plans for customer support that align with our overall objectives .

  • Gather and analyze market intelligence from various sources to inform decision-making.

  • Assist with product launches and coordinate support efforts across multiple departments.

  • Build strong relationships with colleagues and stakeholders to enhance teamwork and promote our services.

  Qualifications

  • Minimum of 3 years of experience in customer support or management roles.

  • Strong understanding of the Livestock Animal Health and Technology sectors.

  • Excellent communication, leadership, and organizational skills.

  • Familiarity with Business-to-Consumer techniques and various Enterprise Resource Planning systems.

  Work Environment

  • This position is office-based with about 20% travel within the Nordics and around 10 days per year outside the region.

  • You will manage a team of approximately 12 members.

  • We welcome applicants from diverse backgrounds and experiences to join our dedicated team.

  Current Employees apply HERE

  Current Contingent Workers apply HERE

  Search Firm Representatives Please Read Carefully
  Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

  Employee Status:

  Regular

  Relocation:

  VISA Sponsorship:

  Travel Requirements:

  Flexible Work Arrangements:

  Remote

  Shift:

  Valid Driving License:

  Hazardous Material(s):

  Job Posting End Date:

  02/28/2025

  *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

• About the company

  Merck & Co., Inc.,

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