AdQuick
Customer Support Manager
7 days agoWhat's your preference?
Job Description
- Req#: f79a386c4a42
Employer Industry: Advertising Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to lead a team and influence customer satisfaction and retention
- Engage with innovative technology and tools in the advertising sector
- Work in a dynamic environment that values adaptability and creativity
What to Expect (Job Responsibilities):
- Oversee the daily operations of the customer support department, ensuring efficient workflow and prompt resolution of inquiries
- Provide platform and account support for suppliers and agency users, including onboarding and troubleshooting
- Develop, implement, and revise customer support policies and procedures to enhance service quality
- Monitor and analyze support statistics and customer feedback to identify areas for improvement
- Collaborate with other departments to ensure a seamless customer experience
What is Required (Qualifications):
- Minimum of 3 years of experience in B2B/B2C SaaS customer support
- High proficiency in digital tech tools, including support platforms (e.g., FreshDesk, ZenDesk) and CRM systems (e.g., Salesforce)
- Strong interpersonal and organizational skills
- Bachelor's degree
- Experience in OOH advertising or marketing disciplines is a plus
How to Stand Out (Preferred Qualifications):
- Experience with project management tools (e.g., Asana) and communication platforms (e.g., Slack, Quip)
- Proven ability to analyze data and drive decisions based on metrics
- Ability to demonstrate all aspects of the platform to customers
- Strong problem-solving skills and customer-focused mindset
- Adaptability in a rapidly changing environment
#AdvertisingTechnology #CustomerSupport #CareerOpportunity #GrowthPotential #TeamLeadershipAbout the company
AdQuick will source outdoor advertising options for your campaign from thousands of vendors. Then you can plan, buy, and measure your campaign all online.
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