• Job Description

  Req#: 2500049D

  Customer Support Specialist (CSS) Position Overview

  Are you an experienced administrative professional eager to start a rewarding career in public service? Join Opportunities for Ohioans with Disabilities (OOD) as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies. If you are ready to make a positive impact and support our mission, we would love to hear from you!

  Customer Support Specialist Duties

  • Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests.
  • Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
  • Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
  • Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services.
  • Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more.

  A Successful Customer Support Specialist

  • Delivers excellent customer service.
  • Is time-efficient, organized, and quality-driven.
  • Has the ability to multi-task.
  • Displays excellent communication skills.
  • Works well in a team environment.
  • Effectively utilizes office technology and tools.

  Classification: Administrative Professional 1

  Bureau of Vocational Rehabilitation Division Overview

  OOD’s Bureau of Vocational Rehabilitation (BVR) and Bureau of Services for the Visually Impaired (BSVI) provide vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace. For more information, click here to view the OOD Vocational Rehabilitation Fact Sheet.

  Pay Information

  Starting salary will be step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost of living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

  Months of Employment	At Hire	6 months	18 months	30 months	42 months	54 Months	66 Months
  Pay Range OCSEA 27	Step 1	Step 2	Step 3	Step 4	Step 5	Step 6	Step 7
  Hourly	$21.93	$22.60	$22.96	$23.56	$24.16	$24.86	$25.77
  Annual	$45,614	$47,008	$47,757	$49,005	$50,253	$51,709	$53,602

  
  Locations

  Cincinnati North - 11150 Woodward Lane, Cincinnati OH 45241
  

  Cincinatti West (OOD Montana) - 2300 Montana Ave., Cincinnati OH 45211
  

  OOD Springfield - 239 East Columbia Street, Suite 50, Springfield, OH 45502
  

  We are currently in the process of increasing our in-office presence to 5 days per week across all OOD locations. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements.

  Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver’s license.

  Applications and Selections

  Please ensure your online application and work experience clearly indicates how you meet minimum qualifications (MQs). Applications that fail to demonstrate how they meet minimum qualifications will not be considered. If you meet the MQs through education, transcripts are required for consideration by attaching directly on the Additional Attachments section of the application (Step 7) or via email to OOD.TalentAcquisition@ood.ohio.gov.

  “See resume” is not a substitution for completing work experience and/or supplemental questions. Answers to the supplemental questions must also be supported by the work experience/education sections of the application. If "See Resume" is used in place of work experience, your application may not be considered.

  Applicants can check their application status and all vacancy-related email correspondence on “My Jobpage.” On the Careers.Ohio.Gov job search webpage, once signed in the link to My Jobpage is displayed under the TeamOhio logo. Applicants who require technical assistance (e.g., issues logging in or other system-related issues) should contact careers@ohio.gov.

  This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. The selection process consists of an online assessment and a remote structured interview. All communications are sent via email. Candidates should make sure their account contains an email address that is checked regularly including checking junk and/or spam.

  Background Check

  The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

  -1 year training or 1 year experience in secretarial science or business office applications.

  -OR equivalent of education and/or experience per Minimum Class Qualifications noted above.

  Job Skills: Administrative Support/Services, Clerical & Data Entry, Computer Literacy, Customer Service, Professional, Scheduling, Customer Focus, Listening, Attention to Detail, Teamwork, Verbal Communication

• About the company

  Ohio is a state in the Midwestern region of the United States. Of the fifty states, it is the 34th-largest by area, and with a population of nearly 11.8 million, is the seventh-most populous and tenth-most densely populated.

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