Wave HQ
Customer Support Specialist - Contract
What's your preference?
Job Description
- Req#: d161b654-9f9b-42ab-9a85-53e42bafe0e5
Employer Industry: Financial Technology (FinTech)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Investment in employee health and wellness, including diverse benefits
- Supportive and collaborative work environment that values individuality
- Commitment to continuous learning with educational allowances and mentorship
- Recognized as one of Canada's Top Ten Most Admired Corporate Cultures
What to Expect (Job Responsibilities):
- Provide exceptional customer support via email, live chat, phone, and online community
- Create personalized and thoughtful responses to customer inquiries about financial services
- Collaborate with various teams to enhance the overall customer experience
- Act as the voice of the customer, advocating for their needs within the organization
- Demonstrate empathy and resourcefulness in problem-solving for customers
What is Required (Qualifications):
- Ability to maintain composure during challenging situations
- Strong communication skills and technical aptitude
- Proven collaborative skills to work effectively with diverse individuals
- Sincere desire to help customers and advocate for their needs
- Prior experience in customer service roles is advantageous but not mandatory
How to Stand Out (Preferred Qualifications):
- Experience in customer service within the financial services sector
- Eagerness to develop and grow in customer experience and success roles
- Familiarity with financial management tools and solutions
#FinancialTechnology #CustomerSupport #RemoteWork #CareerGrowth #InclusiveCultureAbout the company
Free invoicing & accounting software with credit card processing & payroll services
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.