Harris County Sheriff's Office
Customer Support Specialist
4 days agoPay$26.00 / hour
LocationHouston/Texas
Employment typeFull-Time
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Job Description
- Req#: 4932549
- Provide immediate frontline support to employees and supervisors using IntelliTime
- Troubleshoot and resolve issues related to punches, schedules, shift discrepancies, and leave entries
- Accurately process labor time entries, verify payroll readiness, and maintain data integrity
- Provide training and one-on-one guidance on timekeeping procedures and system use
- Track, analyze, and escalate systemic issues to IntelliTime administrators or technical support
- Maintain detailed logs of support issues, resolutions, and trends
- Assist in user acceptance testing (UAT) for system enhancements and updates
- Collaborate with Scheduling, HR, Payroll, and Command Staff to ensure policy compliance
- An Associate’s degree in a business-related field
- A minimum of five (5) years of customer support, dispatch coordination, or operations support in a municipal law enforcement environment
- Experience using software platforms such as IntelliTime, M5, ParkingBoxx, WAS, or similar timekeeping or access systems
- Proficient in Microsoft Office and enterprise software platforms
- Strong communication and customer service skills
- Attention to detail in documentation and data accuracy
- Ability to handle sensitive personnel data with discretion
- Ability to work overtime as needed, including weekends, nights, or holidays
- Bachelor’s degree in Business
- Paid biweekly based on 26 pay periods per year, plus benefits
- This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 4:00 p.m. Hours may vary based on the business needs of the department.
- Complete the online job application, including employment history and education
- Applicant's submission of a Job Application does not guarantee an interview
The IntelliTime Support Specialist serves as the first point of contact for end-user issues and inquiries related to the IntelliTime workforce management and timekeeping system within the Harris County Sheriff’s Office (HCSO). This role ensures the timely resolution of time entry issues, supports accurate payroll submissions, and promotes system efficiency and compliance across jail operations.
Duties and Responsibilities
This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. At its discretion, management may assign or reassign duties and responsibilities to this job at any time.
Salary:
This job operates in a professional office environment. This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
This role is sedentary, however, the ability to lift and carry up to 10 pounds is necessary to lift files and/or boxes of files, documents, etc.
Position Type and Typical Hours of Work
Equal Opportunity Statement
Harris County is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.Due to a high volume of applications, positions may close before the advertised closing date if sufficient applications have been receivedAbout the company
The Harris County Sheriff's Office is a local law enforcement agency serving the over four million citizens of Harris County, Texas, United States.