Employer Industry: Media and Support Services

Why consider this job opportunity:
- Opportunity to work 100% remotely, providing flexibility in your work environment
- Engaging role that allows for direct interaction and support of partners
- Chance to enhance operational processes and improve partner experiences
- Supportive team environment fostering collaboration and knowledge sharing
- Opportunity for career advancement within a dynamic and fast-paced organization

What to Expect (Job Responsibilities):
- Provide partners with a delightful, high-touch, and effective support experience
- Onboard partners and serve as the primary operations point of contact
- Respond to inbound partner inquiries regarding product features and issues
- Troubleshoot complex issues and communicate feedback to cross-functional teams
- Help develop and maintain a central knowledge base for support workflows

What is Required (Qualifications):
- Minimum of 2 years of experience in operations, customer support, technical support, or account/partner management
- Proficiency in using Excel and/or basic data and insights tools
- Strong written and verbal communication skills
- Exceptional attention to detail
- Ability to work non-traditional hours occasionally

How to Stand Out (Preferred Qualifications):
- Experience in the media industry, support, or operations
- Familiarity with APIs

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