Employer Industry: Educational Technology and Healthcare Solutions

Why consider this job opportunity:
- Flexible and generous paid time off
- Competitive medical, dental, vision, and life insurance
- 401(k) employer matching program
- Opportunities for career advancement and growth within the organization
- Supportive and inclusive company culture that values diversity
- Remote work opportunity within the Pacific Time Zone

What to Expect (Job Responsibilities):
- Provide user support via email, chat, and phone, addressing issues and communicating product information
- Assist with customer support during and after onboarding, including training and issue investigation
- Configure customer programs from the ground up on the StaffGarden platform
- Collaborate with implementation teams to develop customer resources such as PDFs, PowerPoints, and videos
- Conduct pre-demo preparations for the sales team and perform quality checks on built programs

What is Required (Qualifications):
- Associate or bachelor’s degree preferred; equivalent work experience required
- Minimum of 2 years of customer service experience
- Proficiency with Office 360 and Google Products, with the ability to learn new products
- Strong written, verbal, and interpersonal communication skills in English
- Ability to document issues and resolutions appropriately, escalating when necessary

How to Stand Out (Preferred Qualifications):
- Experience working with dynamic cross-functional teams
- Self-sufficient and capable of carrying out routine tasks with minimal supervision
- Proven ability to present complex concepts effectively

#EducationalTechnology #CustomerSupport #HealthcareSolutions #RemoteWork #DiversityAndInclusion

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