Employer Industry: Customer Support Services

Why Consider this Job Opportunity:
- Competitive compensation based on experience
- Full-time employment
- Dedicated wellness program with support from an in-house psychologist
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave

What to Expect (Job Responsibilities):
- Provide exceptional customer service via email, chat, and/or phone
- Analyze recurring customer issues and document accordingly
- Refer to premade scripts for a variety of customer service topics
- Communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions
- Handle a high volume of customer interactions in a metrics-driven environment

What is Required (Qualifications):
- Passion for creating exceptional customer experiences
- Ability to thrive in a dynamic and evolving environment
- Strong conflict resolution skills
- Understanding of active listening techniques
- Comfortable using a computer

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in customer support services
- Previous experience in a metrics-driven environment
- Knowledge of CRM software

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.