Intrigma
Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage)
This job is now closed
Job Description
- Req#: REF51A
Employer Industry: Healthcare Software Solutions
Why consider this job opportunity:
- Hourly compensation (competitive rate based on experience)
- Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company
- Fully remote work environment, offering flexibility
- Supportive and mission-driven team culture
- Chance to make a positive impact on customer experience in the healthcare sector
What to Expect (Job Responsibilities):
- Provide professional, empathetic, and solution-oriented support to healthcare professionals using the employer’s scheduling software
- Respond promptly to customer inquiries via email and phone
- Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary
- Learn and maintain a strong understanding of product offerings and updates
- Document support issues and resolutions accurately in the CRM/ticketing system
What is Required (Qualifications):
- Must be tech-savvy and eager to learn new software tools
- Excellent written and verbal communication skills (English - native or bilingual)
- Calm, patient, and resourceful, especially when customers are facing technical challenges
- Prior experience in customer support, helpdesk, or SaaS environments
- Able to work independently and manage time efficiently during evening and weekend shifts
How to Stand Out (Preferred Qualifications):
- Familiarity with the healthcare industry or hospital operations
#HealthcareSoftware #CustomerSupport #RemoteWork #SaaS #HealthcareIndustry
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Intrigma is a leader in medical scheduling solutions. We’re focused on reducing costs, saving time, and improving staff morale for medical groups, hospitals, and hospital systems. Our goal is to transform the healthcare industry by giving organizations the scheduling tools they need to increase provider satisfaction and productivity, which will translate to a higher quality of patient care.
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