Mercury
Customer Support Specialist - Weekend Coverage
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Job Description
- Req#: 5620024004
Employer Industry: Financial Technology
Why consider this job opportunity:
- Salary up to $67,500
- Equity (stock options) as part of the total rewards package
- Work in a dynamic and fast-paced environment with a focus on startups and small businesses
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work culture that values diversity and belonging
- Fixed working schedule, allowing for a better work-life balance
What to Expect (Job Responsibilities):
- Answer user questions over chat, email, and phone
- Handle user account requests, including application processing, card disputes, and missing payments
- Teach customers how to use the product and translate user confusion into product suggestions
- Identify systemic flaws that lead to user problems and work with engineering to resolve them
- Create and sustain warm relationships with users while building out customer support infrastructure
What is Required (Qualifications):
- Minimum of 2+ years of experience in a Customer Experience or Customer Support role
- Experience in the fintech industry is a plus
- Ability to consistently exercise empathy and exude competence
- Strong communication skills to translate complex terminology into clear user communication
- Capability to manage multiple tasks simultaneously while maintaining a clean and ordered inbox
How to Stand Out (Preferred Qualifications):
- Experience in automating processes to improve job efficiency
- A love for language and creativity in problem-solving
- Confidence in engaging with startup professionals in various communication formats
#FinancialTechnology #CustomerSupport #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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A complete financial stack to build your company. Scale with FDIC-insured bank accounts, debit cards, and 3-click payment flows.
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