FUJIFILM
Customer Support Technician - Remote Support
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Job Description
- Req#: 34312
Employer Industry: Graphic Solutions and Technology
Why consider this job opportunity:
- Salary up to $36.00/hour, depending on experience
- Bonus eligible
- Comprehensive benefits package including Medical, Dental, and Vision coverage
- 401k plan with employer contributions
- Paid Time Off for work-life balance
- Flexible remote work environment
What to Expect (Job Responsibilities):
- Provide timely technical support and problem resolution to all customers
- Monitor critical accounts and participate in support activities to minimize downtime
- Analyze and evaluate equipment performance, providing on-site service and installation support as needed
- Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager
- Complete all required reporting procedures related to phone and software support
What is Required (Qualifications):
- Bachelor's degree or equivalent (at least 7 years of progressive experience) in electromechanical or Graphics Arts technology disciplines
- Minimum of 5 years of field service experience with industry-related product lines
- Excellent troubleshooting skills to diagnose and resolve complex technical problems
- Strong critical thinking and decision-making abilities
- Valid state driver's license (Real ID compliant) and passport, with the ability to travel up to 15%
How to Stand Out (Preferred Qualifications):
- 10+ years of experience servicing equipment for digital press, wide-format, CTP, or Print on Demand industries
- Knowledge of Salesforce Service Cloud
- Proficient in 3 or more product line technologies
- Thorough understanding of the employer's portfolio of equipment
#GraphicSolutions #TechnicalSupport #RemoteOpportunity #CareerGrowth #CompetitiveBenefitsAbout the company
Fujifilm's principal activities are the development, production, sale and servicing of business document solutions, medical imaging and diagnostics equipment, cosmetics, regenerative medicine, stem cells, biologics manufacturing, optical films for flat...
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