ModSquad
Customer Support -Tickets - Jamaica - English (3399)
This job is now closed
Job Description
- Req#: 05a0cff4-e80f-41ac-a6b3-e54dfc260fd5
Employer Industry: Customer Support Services
Why consider this job opportunity:
- Competitive hourly rate - Discussed during your first interview
- Flexible self-scheduling
- Access to 'Hot Gigs' postings exclusive to the Mod Network
- Work from home
- Potential to work with top-tier clients like the NFL, Vimeo, and Topps
- Paid orientation
What to Expect (Job Responsibilities):
- Assist and guide customers to the right answers, solving concerns related to the client's product or services
- Provide high-volume customer service
- Conduct web-based research
- Work with company escalation policy
- Utilize advanced typing skills (minimum 40 wpm) for efficient customer support
What is Required (Qualifications):
- Great personality and team player attitude
- Ability to solve problems quickly and efficiently
- Fast learner, adaptable to change, and able to navigate complexities
- Customer-friendly demeanor with a flexible attitude
- Experience with high-volume customer service
- Experience and fluency in English writing
- Advanced typing skills (minimum 40 wpm)
- Experience with web-based research
- Experience working with company escalation policy
- Full access to a work computer that meets minimum requirements
- Access to a high-speed and stable internet connection
- Quiet work environment free from distractions
How to Stand Out (Preferred Qualifications):
- Experience in the gaming industry
- Passion for gaming
Hashtags:
#CustomerSupport #WorkFromHome #FlexibleSchedule #TopTierClients #PaidOrientation
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
ModSquad is a global digital engagement services company based in the United States.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.