The Customer Care Representative provides outstanding customer service and support to ensure a positive customer experience with our positioning solutions. The ideal candidate is service minded and thrives in a friendly, hard-working, fast paced environment.

Primary Duties

• Respond to internal and external inquiries via email and phone.

• Provide customers with quotes and product knowledge

• Call customers to renew their subscriptions, up-sell services, and obtain customer satisfaction feedback

• Input sales orders, payments, and help customer activate their service

• Update client accounts to maintain data integrity

• Troubleshoot technical customer issues with service activation and operation

Characteristics / Skills

• Fluent in Portuguese and English required; Fluent in Spanish preferred

• Excellent communication skills

• A warm, approachable, outgoing manner

• Able to uncover customer needs and pair them with appropriate solutions

• Skilled in outbound customer calls to solicit subscription renewals

• Working knowledge of word processing, spreadsheet tools and internet browsers

• Technical expertise preferred

Education / Experience

• Experience in a customer service position preferred

• Bachelor’s degree preferred

Local Requirements

• Some overtime/weekend work required during peak season (March-June; September-December).