Atos
Customer Support with German
This job is now closed
Job Description
- Req#: 499395
- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
- Identify appropriate problem-resolution procedures using customer-specific information.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.
- Proficiency in German and fluency in English.
- Ability to work on shifts: 7x24 (40 hours per week - 5 days per week).
- Overall IT Knowledge and computer language.
- Experience problem solving and investigating at pace while simultaneously engaging and updating business partners.
- Excellent communications skills.
- Strong Analytical skills and process understanding.
- Customer centricity and sense of responsibility.
- Ability to learn.
- Quality Analyst
- Service Delivery Supporter
- Team Leader
- Level 2 agent
- Training and development crafted to your individual goals and needs.
- Flexible working schedule.
- Continuous long term career opportunities and professional growth in a global company.
- Quick conversation with HR
- Interview with a Manager/IT expert/project representative
- Feedback (1-5 business days after the interview)
Role Description:
We are looking for a seeking graduate or professional to join one of our emerging, diverse and positive teams in Santa Cruz de Tenerife. In this role you will dedicate to various tasks and you will have the chance to develop your skills and career.
What you will do:
Your qualifications:
Possible future roles:
Why you will love working here:
What happens next?
* The disability certificate will be highly valued *
About the company
Atos is the global leader in secure and decarbonized digital with a range of market-leading digital solutions along with consultancy services, digital security, and decarbonization offerings; an end-to-end partnership approach.
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