Employer Industry: Graphic Solutions and Technology

Why consider this job opportunity:
- Salary up to $36.00 per hour, depending on experience
- Bonus eligible
- Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and 401k
- Paid Time Off
- Opportunity for training and development with potential for career advancement
- Flexible work environment with remote support options

What to Expect (Job Responsibilities):
- Provide timely technical support and problem resolution to all customers
- Monitor critical accounts and actively participate in support activities to minimize downtime
- Analyze and evaluate equipment performance and provide on-site service as needed
- Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager
- Complete all required reporting procedures and administrative tasks in an accurate and timely manner

What is Required (Qualifications):
- Bachelor's degree or equivalent (at least 7 years of progressive experience) in electromechanical or Graphics Arts technology disciplines
- Minimum of 5 years of field service experience with industry-related product lines
- Proficient in 2 or more product line technologies
- Excellent troubleshooting skills to diagnose and resolve complex technical problems
- Requires a valid state driver's license (Real ID compliant) and passport

How to Stand Out (Preferred Qualifications):
- 10+ years’ experience servicing equipment for digital press, wide-format, CTP, or Print on Demand industries
- Knowledge of Salesforce Service Cloud
- Proficient in 3 or more product line technologies
- Thorough understanding of the employer's portfolio of equipment

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