• Job Description

  Req#: JR0000002838

  All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

  Working Title:

  Customer Svc Special Intermed - Campus Resource Specialist

  Institution:

  Minnesota State Community and Technical College

  Classification Title:

  Customer Svcs Specialist Int

  Bargaining Unit / Union:

  206: AFSCME - Clerical and Office

  City:

  Fergus Falls

  FLSA:

  Non Job Exempt

  Full Time / Part Time:

  Full time

  Employment Condition:

  Classified - Unlimited

  Salary Range:

  $20.45 - $28.79

  Job Description

  This position exists to engage each student in his or her own individual development and connect students to the resources they need. This is a Student Services Generalist position that assists students with high level needs in prospect, admissions, financial aid, and registration.

  The values that guide our work include: access and opportunity, equity, inclusion and belonging, cultural competence, cultural responsive pedagogy & service, and community engagement. Our educational environments are culturally relevant, responsive, and innovative to the students we serve. Our students are assets, we affirm their identities and lived experiences, and provide spaces that are emotionally safe and reflect who students are.

  Responsibilities

  Customer Service.

  On a daily basis, live the mission, vision and values of M State to ensure a positive experience for all students and stakeholders. Service to M State students and stakeholders is a core component of the position and work responsibilities.

  Assist students, utilizing all communications systems, by analyzing complicated and specialized financial aid, registration, and admissions information and provide services for external customers to facilitate the execution of student administrative services.

  Serve as a key service point for internal and external customers, with necessary information and assistance to guide students through the enrollment process including admissions, financial aid, and registration. Assist, via phone, email or appointment, all students who have applied for admission. Log into the M State general line que to receive /respond to calls/text/emails/incidents. Serve as back up to the Communication Specialist, to assist with physical mailings, prospect entering, texting, mass emails when needed. Assist students with housing inquiries. Assist with recruitment/enrollment events. Assist students with questions regarding online education degrees, processes, and procedures. Use Customer Relations Management System (Oracle and Salesforce) to document transactions w/students. Process registration pin resets, holds, arrange slips, change of address, and change of major forms. Assist students with the registration process. Assist students with the financial aid process. Assist students with loan applications. Assist with Free Application for Federal Student Aid (FAFSA) completion sessions with students. Disperse and collect all student services forms. Assist students with veteran’s questions.

  Assist in the recruitment and retention of students.

  Follow up with current and prospective students to schedule registration appointments, campus visits or advisor appointments. Support the college and campus recruiting activities as outlined in the college’s strategic enrollment management and student success plan. Support diversity, equity and inclusion initiatives.

  Support for campus and college operations.

  Recognition of broad and varied professional responsibilities which include but are not limited to support for campus and college operations such as: front desk coverage, registration events, Spartan Welcome Days, Commencement, this is not an exhaustive list. Support the operation of college and campus Student Services operational area(s) beyond the enrollment management office. Serve on campus, college and community committees as assigned, approved and appropriate that seek to enhance the student experience. Other related duties as assigned by the Director of Enrollment Management.

  Schedule appointments for employees and students as appropriate.

  Schedule appointments for Student Affairs staff. Schedule prospective or current student’s Accuplacer assessment or registration/advising session. Process student information by entering data on Minnesota State Community and Technical College (M State) website. Follow-up with communication to the staff member, if appropriate. Facilitate appointments with campus Academic Deans as necessary.

  Interview, hire, train and supervise student work-study and student workers.

  Initiate a training session with student regarding data privacy and security. Monitor student security behavior and report any problems immediately to supervisor. Train student workers in the basic essentials of the Resource Specialist process. Train work studies on technology (ex. Outlook, Oracle, ISRS data entry), office equipment use, and phone use/etiquette. Provide performance feedback. Initiate discipline procedures if necessary.

  Minimum Qualifications

  • Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner.

  • Ability to speak, write, prepare, edit materials (spelling, punctuation, and grammar), to ensure the accuracy and completeness of oral communication and written materials.

  • Data Entry skills sufficient to accurately enter data into spreadsheets and databases.

  • Word Processing sufficient to accurately produce documents, using proper business grammar, spelling, and usage.

  • Spreadsheets sufficient to maintain data and produce reports.

  • Data Base Management skills sufficient to develop and correctly enter information in a database; able to produce ad-hoc queries and develop reports for management use.

  Preferred Qualifications

  • Associate degree

  • Alternate work schedule in alignment with bargaining unit contract.

  • General knowledge of higher education policies and procedures related to the admissions, registration, and financial aid areas in student services.

  • Knowledge of admissions, registration, and financial aid procedures and services sufficient to answer technical questions.

  • Experience with complex office procedures.

  • High technical ability in ISRS.

  • Maintain the confidentiality of private information in order to comply with laws, rules, policies and procedures.

  Work Shift (Hours / Days of work)

  • 40 hours per week, Monday-Friday, 8 a.m. – 4:30 p.m.

  Application Procedure

  To apply, submit a letter of interest, resume, three professional references, and any applicable transcripts by 12:01 a.m. on July 24, 2025. Internal applicants need to apply through the Jobs Hub in Workday.

  Salary

  $20.45 - $27.12 per hour or $42,700 - $56,627 annually.

  About

  M State is a regional student-focused institution that is poised for a strong future. It is the sixth-largest outstate college in the Minnesota State system and the largest two-year college in Greater Minnesota, serving more than 10,500 students in credit and non-credit courses each year. M State offers big-college resources and a small-college feel on our four welcoming campuses and in our many online courses and programs. Our faculty and staff are dedicated to the values of integrity, inclusion and innovation, and that dedication is reflected in our programs and in the support we offer to our students.

  Minnesota State is an equal opportunity employer/educator committed to the principles of diversity . We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. All applicants must be able to lawfully accept employment in the United States.

  Benefits Information:

  At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

  Desired Start Date:

  09-01-2025

  Position End Date:

  Open Date:

  07-08-2025

  Close Date:

  07-24-2025

  Posting Contact Name:

  Jess Blomquist

  Posting Contact Email:

  jessica.blomquist@minnesota.edu

• About the company

Notice