TC Transcontinental

Customer Technical Service Rep (CTS) - Remote

New

PayCompetitive
LocationSpartanburg/South Carolina
Employment typeFull-Time

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  • Job Description

      Req#: 11422BR
      Employer Industry: Packaging and Printing

      Why consider this job opportunity:
      - Opportunity for career advancement and growth within the organization
      - Comprehensive benefits including group insurance (health, life, disability, dental, and travel)
      - Paid maternity/paternity leave and educational reimbursement
      - Immediately vested 401k with company match
      - Regular full-time position with a supportive work environment
      - Potential for travel up to 70% to engage directly with customers

      What to Expect (Job Responsibilities):
      - Act as liaison between the employer's customers and manufacturing plants
      - Provide technical assistance and troubleshooting for customers regarding product and machine issues
      - Document customer issues and resolutions, ensuring efficient communication with sales
      - Install, set up, and provide training on packaging equipment
      - Conduct general preventative maintenance and repairs on packaging equipment

      What is Required (Qualifications):
      - Bachelor’s degree in packaging, engineering, or comparable work experience in flexible packaging production or maintenance
      - 5-10 years of experience in flexible packaging production/maintenance or packaging machine production/maintenance
      - Strong knowledge of the flexible packaging process, from film production to shipping of finished products
      - Proficient in computer skills, including report writing and Microsoft Office
      - Strong mechanical aptitude to troubleshoot packaging machine and flexible film interaction issues

      How to Stand Out (Preferred Qualifications):
      - Experience in the flexible packaging industry and/or meat/cheese/pet food packaging
      - Previous experience in a manufacturing organization
      - Knowledge of the printing and converting industry and related equipment
      - Ability to recommend product options in support of sales initiatives

      #Packaging #TechnicalSupport #CareerGrowth #FlexiblePackaging #CustomerService

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      Transcontinental Inc., The company was established in 1976 as a direct marketing company, and later expanded into newspaper printing, as well as newspaper and magazine publishing outright.