• Job Description

  Req#: 541916

  Location: Amarillo, TX, Lincoln, NE, or Paducah, KY, CSI office preferred. Open to location discussion.

  
  

  JOB SUMMARY

  Customer Technical Support IIs primary responsibility is providing technical support for CSI customers, internal and external, by staging, installing, and troubleshooting issues in both hardware and software CSI products.

  KEY RESPONSIBILITIES

  • Monitors the CRM.
  • Responds to support calls and prioritizes work activity based on the issue.
  • Research, tests, and documents issues requiring development attention.
  • Troubleshoots moderately complex CSI product issues and provides issue resolution on servers, databases, and/or applications; serves as an escalation point for other Customer Technical Support employees.
  • May build servers as required and/or install the appropriate CSI product for customers; orders equipment, updates hardware, installs software, sets up databases, implements security and ships to customers; takes down old equipment as necessary.
  • May participate in disaster testing and recovery activities as required.
  • Mentors and train other technical support specialists.
  • Perform other duties as required.

  PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING

  • Completion and resolution of customer technical issues.
  • Positive customer experience.
  • Assuring customer access and satisfaction with CSI products.
  • Accurate resolution of customer technical support requests.

  JOB REQUIREMENTS

  Education & Certifications:

  Technical education or job knowledge is equivalent to a two (2) year college or trade school.

  Experience:

  The minimum amount of relevant work experience required to successfully perform the job is at least three (3) years.

  Service desk / Help desk and/or workstation support experience required.

  Required Skills:

  • Mathematical skills
  • Communication skills
  • Reasoning skills
  • Computer skills
  • Technical skills
  • Administrative skills
  • Analytical skills

  RELATIONSHIP BUILDING

  This position requires regular contact both inside and/or outside the company.

  DECISION MAKING

  The position requires the use of judgment to plan and perform; general decisions are made to solve a problem or select a course of action for a standard or recognized method of operation.

  SUPERVISION RECEIVED

  General Supervision. Assignments are both task-oriented and objective-oriented. Work is reviewed for soundness of judgement and overall adequacy and accuracy.

  WORK ENVIRONMENT

  The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  Travel: Minimal travel required.

  Physical Demands:

  The employee must be physically able to perform all essential job duties, with or without reasonable accommodation, and shall be physically able to perform the tasks and/or functions listed above to the extent job related and consistent with business necessity.

  
  

  For Colorado, Washington, California, New York City, or Albany County, NY applicants:
  

  Colorado, Washington, and California Applicants Only: The pay range for this position is $24.00 - 25.48 per hour; base pay offered may vary depending on job-related knowledge, skills, and experience and market location. You can find out about our benefits at www.CSIWeb.com/Careers . This information is provided per the Colorado Equal Pay Act, Washington Equal Pay and Opportunities Act, California Equal Pay Act, NYC Salary Transparency Law, and Albany County Pay Transparency Law.

  
  

  CSI is a leading fintech, regtech and cybersecurity solutions partner operating at the intersection of innovation and service. As a trusted technology company, CSI excels at driving businesses forward with a unique blend of cutting-edge solutions, decades of experience and a commitment to authentic partnerships defined by our customer-first culture.

  CSI is dedicated to providing challenging and rewarding careers for our employees across the country and offers a competitive compensation package, including health, dental and vision insurance, paid vacation, 401k, and much more!

  For more information about CSI, visit www.csiweb.com .

  CSI is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, genetics, or any other legally protected basis.

  If you live less than one (1) hour drive from a CSI office, you will be required to be hybrid in-office.

  
  

  #LI-CV1

• About the company

  Your one stop shop for all your gadget repairs for laptops, desktops, and mobile phones. Apple and Android devices also repaired. Based in Stourbridge, Dudley.

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