Nokia
Customer Technical Support IP Student
PayCompetitive
LocationOttawa/Ontario
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 16104
- Understanding of routing products and protocols.
- Hands-on experience with Python and shell scripting.
- Strong knowledge of Linux-based platforms.
- Excellent verbal and written communication skills, with expertise in crafting technical reports.
- Demonstrates exceptional work ethics and professionalism
- Troubleshoot customer network issues on various IP Service Routers Product Line (includes 7950, 7750, 7710, 7450, 7210, 7705).
- Troubleshoot outages and critical issues seen in the Data networks. Conduct performance analysis for critical issues and provide recommendations on corrective actions. Lead RCA discussions with TEC (Technical Expertise Centers), regional R&D, identify corrective actions and provide readout to customers.
- Maintain problem status and problem resolution records via ticketing system(s). Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability.
- Maintain awareness of new features and customer specific applications via training/workshops.
Position Title: Customer Technical Support IP Student
Number of Position(s): 5
Location: Onsite
Duration: 8 months
Date: April 28th 2025 - December 19th 2025Education Recommendations
Currently enrolled in the second, third, or fourth year of a bachelor’s degree or diploma in Computer, Software, Electrical Engineering, Information Technology, Computer Science, or related field with an accredited school in Canada.
Qualifications
You have:
Responsibilities
As part of our team, you will:
About the company
Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.