Thomson Reuters
Customer Technical Support Representative
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Job Description
- Req#: JREQ189935
Employer Industry: Legal and Information Services
Why consider this job opportunity:
- Salary up to $67,860
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including flexible vacation and paid mental health days
- Work remotely for up to 8 weeks a year, with the possibility of international work
- Inclusive culture focused on equality, diversity, and work-life balance
- Access to professional development resources and networking opportunities
What to Expect (Job Responsibilities):
- Log and classify all calls and requests for assistance in the call tracking database
- Respond to customer inquiries regarding technical issues with software and electronic products
- Filter and escalate inquiries as appropriate to ensure timely resolutions
- Track inquiry resolution progress and proactively update customers on status
- Follow appropriate procedures to resolve technical issues efficiently, aiming for first-call resolution
What is Required (Qualifications):
- Two-year technical degree or equivalent experience
- Basic hardware and software troubleshooting skills
- Strong verbal and written communication skills
- Ability to actively listen and comprehend complex technical issues
- Call center experience preferred
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within a technical environment
- Familiarity with call tracking and customer support software
- Proven ability to maintain a positive service attitude in challenging situations
- Critical thinking skills to identify and resolve technical issues effectively
- Experience working in a fast-paced call center environment
#LegalServices #CustomerSupport #CareerGrowth #RemoteWork #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Thomson Reuters Corporation (/ˈrɔɪtərz/) is a Canadian multinational media conglomerate.
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