TRSS
Customer Technical Support Representative
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Job Description
- Req#: JREQ189935
Employer Industry: Legal and Information Services
Why consider this job opportunity:
- Salary up to $67,860
- Opportunity for an annual bonus based on performance
- Comprehensive benefits package including health, dental, vision, and retirement plans
- Flexible work-life balance options, including remote work and mental health days
- Access to professional development resources like LinkedIn Learning and internal networking opportunities
- Commitment to diversity, inclusion, and social impact initiatives
What to Expect (Job Responsibilities):
- Log and classify all calls and requests for assistance in the call tracking database
- Respond to customers’ inquiries related to technical issues with software and electronic products
- Filter and escalate inquiries as appropriate to ensure timely resolution
- Track inquiry resolution progress and proactively update customers on status
- Follow procedures to resolve as many queries as possible on the first call
What is Required (Qualifications):
- Two-year technical degree or equivalent experience
- Basic hardware and software troubleshooting skills
- Strong verbal and written communication skills
- Ability to actively listen and comprehend complex technical issues
- Call center experience preferred
How to Stand Out (Preferred Qualifications):
- Experience in a technical support role or customer service environment
- Familiarity with call tracking databases and customer support software
- Ability to maintain a positive service attitude and empathize with customer concerns
- Critical thinking skills to troubleshoot and resolve technical issues effectively
#LegalServices #CustomerSupport #TechnicalSupport #CareerGrowth #InclusiveWorkplace
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