Employer Industry: Diagnostics

Why Consider this Job Opportunity:
- Salary up to $36.00 an hour
- Eligible for bonus/incentive pay
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)
- Remote work arrangement available
- Opportunity for professional development and career growth within a global organization
- Chance to work in a fast-paced, customer-focused, and team-oriented environment

What to Expect (Job Responsibilities):
- Provide technical support to customers through various communication channels
- Independently resolve complex and routine technical issues
- Mentor and provide peer assistance for routine troubleshooting
- Distinguish between hardware, reagent, and software issues to resolve customer problems
- Collaborate with team members to ensure effective customer support

What is Required (Qualifications):
- Associate, vocational, or equivalent degree in relevant disciplines
- 3+ years of lab or field experience
- Ability to provide clear direction over the phone or via email
- Previous troubleshooting experience on electromechanical instrumentation
- Experience in a medical technology call center or medical laboratory environment

How to Stand Out (Preferred Qualifications):
- Experience in a Customer Service environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment

#Diagnostics #TechnicalSupport #RemoteWork #CareerGrowth #CompetitivePay

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