Tandem Diabetes Care
Customer Technical Support Specialist - Remote
This job is now closed
Job Description
- Req#: CUSTO009585
Employer Industry: Diabetes Technology
Why consider this job opportunity:
- Salary up to $21.50/hr
- Competitive compensation package that includes bonuses and equity
- Comprehensive health care benefits including medical, dental, vision, and savings accounts
- At least 20 days of paid time off starting in year 1, along with 11 paid holidays per year
- Opportunity for career advancement with educational support in health-related fields
- Supportive and inclusive company culture emphasizing employee happiness and productivity
What to Expect (Job Responsibilities):
- Respond to and document customer technical inquiries via phone, chat, and email
- Troubleshoot issues related to the use of the insulin pump, software, and integrated mobile apps
- Provide empathetic and supportive customer service to ensure the highest resolution of inquiries
- Maintain compliance with regulatory requirements and document every interaction in the CRM system
- Identify potential health and safety issues and follow appropriate internal procedures
What is Required (Qualifications):
- High School diploma required; Associate's or Bachelor's degree in a biology or health-related field encouraged
- Minimum of 1 year of previous customer service experience preferred
- Knowledge of HIPAA and experience in a HIPAA environment highly preferred
- Ability to type at least 55 words per minute with a high level of accuracy
- Bilingual in English/Spanish or English/French desired
How to Stand Out (Preferred Qualifications):
- Previous IT helpdesk experience or experience troubleshooting hardware, software, and network connectivity issues
- Familiarity with electronic documentation systems
- Knowledge of web-based software and ability to troubleshoot browser and network-specific issues
- Experience with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
#DiabetesTechnology #CustomerService #CareerOpportunity #CompetitivePay #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Tandem Diabetes Care is an American medical device manufacturer based in San Diego, California.
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