Job Purpose and Impact

The Customer Value Specialist establishes quality standards for products and processes and suggests modifications intended to prevent defects in components or final products. We seek a professional with the interpersonal skills to collaborate with internal and external multifunctional teams to address customer requirements and concerns and identify and mitigate quality risks.

Key Accountabilities

• Handle customer requirements, concerns and complaints ensuring proper prioritization and follow up.
• Conduct root cause analysis for defects, nonconformities or other quality failures, respond to customer complaints and provide guidance.
• Develop and lead the implementation of key food safety management system programs and critical food safety tasks.
• Provide continuous improvement support for operations and other functional areas as needed.
• Design and deliver food safety and quality related training internal and external stakeholders to improve awareness and quality capacity.
• Ensure compliance with quality standards.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
• Lead customer audits or related visits and promote stakeholder communication.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience

• Excellent verbal and written English communication skills.

• Minimum of two years of related work experience

• Other minimum qualifications may apply

Preferred Qualifications

• Three years experience in food industry.
• Good knowledge of Good Manufacturing Practice (GMP), Hazard Analysis Critical Control Point （HACCP), International Organization for Standardization (ISO)9001: 2000, ISO14001 and Occupational Health and Safety Assessment Series 18001 and food safety.