Every large company was once a startup. And inside large companies are billion-dollar ideas, hidden talent and ready capital – resources and expertise that are the envy of any startup. Yet most companies never realize the potential of their built-in advantages for growth.

Why? Because doing that requires them to think and act differently — to recapture the spirit, spark, and speed of their entrepreneurial origins. It’s exceptionally difficult to do — but Mach49 does just that. We help ambitious companies unlock new disruptive growth through Venture Building and Venture Investing.

Focused 100% on execution, we bring Silicon Valley expertise to building and investing in a portfolio of ventures — building capability, not dependency. Learn more at www.mach49.com.

If you are a passionate, curious, motivated customer experience designer/researcher, we want to talk to you. Mach49 seeks a Customer Experience (CX) Designer/Researcher to lead teams through the customer centered research process throughout the venture journey.

/ The Role

As a CX Designer/Researcher you will help client teams understand customers and their pain points, and conceive, test, and build new disruptive products and services by combining work from multiple disciplines: User Research, Design, Usability, and Design Thinking. The process begins with customer development research, moves through the creative design process, and continues with rapid product iteration, leading to a roadmap that global enterprises can build a business around. The CX Designer/Researcher helps keep the customer in the center throughout the venture building process.

Mach49 is a unique company; as business co-founders with our clients, we are neither like a consulting firm, nor like working at an in-house company. To be successful, we have found the following characteristics to be beneficial:

• Interest in a wide variety of global business topics, with a curious mind and the ability to make connections between diverse fields and industries
• Comfort within a fast-paced, collaborative environment with client teams who may be initially uncomfortable with ambiguity
• Desire and patience to mentor others
• Ability to pivot, when necessary, and skilled at knowing when to lead versus when to collaborate
• Willing to be flexible and work when the work is needed, sometimes at odd hours (there are lots of peaks and valleys during an incubation)
• Adept at delivering high-quality design artifacts (storyboards, wireframes, and clickable prototypes) under time constraints
• Clear and persuasive written and oral communication style
• Supportive of colleagues when they need a hand to keep projects running smoothly
• Politically savvy when working with clients with an ability to work effectively with all levels of organizations

/ Experience

• 1+ years of relevant work experience (those with significantly more experience will be considered for a senior level position)
• Degree in human/computer interaction, cognitive psychology, design, marketing, media studies, or related field
• Experience with prototyping tools (Adobe Creative Cloud, Figma, InVision, Sketch, Balsamiq, etc.) to design wireframes, and low/high-fidelity prototypes
• Experience with a variety of qualitative user research methods including conducting interviews, synthesizing qualitative data, participatory design, storyboards, and concept testing. Experience with quantitative user research methods is a plus.
• Experience using AI technology in the context of user research
• Based in the GCC region (UAE, KSA, Qatar, Oman, Kuwait, and Bahrain)
• Fluent in Arabic
• Comfortable working remotely, and traveling when necessary, particularly to KSA
• Previous experience within a start-up company or venture building is a plus

This is a 4-month contract position, with the possibility to extend into a 9-month contract or full-time employment

Mach49 is an Equal Employment Opportunity Employer. We’re building a diverse, inclusive, empathetic community where every one of us belongs. A place — not just a workplace — that reflects the people of all races, genders, sexual orientations, national origins, backgrounds, and perspectives who share our world.

We require background and reference checks.

Authorization to work remotely from within the KSA or UAE required.